Personal Information Protection Policy

We have taken particular care to set standards for privacy and security, and the personal information provided to us by our customers is not used for any purpose except to provide information on our sales promotions and service. Please refer to the following outline of Our Personal Information Protection Policy.

How information is collected

We use the following methods to gather customer information. (1)Account registration on this website (2) Online order history (3) This website page navigation (4) Participation in our contests or in gift promotions (5) Return of customer registration cards included with products (6) Account registration at Oakley Store branches (7) Inquiries to us through Customer Service (8) Member registration at events.

Types of information collected

We collect the following kinds of customer information. Name, address, telephone number, email address, credit card number, gender, date of birth, sports you are interested in, products you would like to purchase, products you are interested in, products you own at present, other product related information.

How information is used

All personal information which we receive is handled in compliance with laws and guidelines regarding protection of personal information and the Oakley Inc.Personal Information Protection Policy. Customer personal information is used primarily for the purpose of providing products and improving service.

Examples:

  • To provide products and services to winning customers in subscription campaigns, promotions and questionnaires.
  • To provide information regarding products and benefits, news, etc., by email or post to customers requesting it.
  • To improve our products and services, and to provide content, articles and promotions that meet the needs of our customers to the maximum extent possible.

For other market research and analysis and other business activities conducted in order to provide our services.

The following information gathered online when products are purchased are used only for conducting online commercial transactions. Name, address, telephone number, credit card number, email address. When placing an order, you may elect to save the input information for smoother processing of your next purchase. The saved information will not be used for any purpose other than that of making online commercial transactions faster.

Navigation information (or other information that does not identify individuals) is gathered as a source of information in order to analyze general use of this website. (Example:Browser version, IP address)

Except where permitted by law, we do not provide personal information to any third party without your prior consent. Also, Cookies are utilized solely for the purpose of improving customers' experience of our website.

We will not transfer personal information to any third party without your consent. As a member company of the Luxottica Group, we may share personal information with other group companies, but such information will not be used for any purpose other than those specified in the privacy policy without your consent.

We may contract with third-party organizations for the purpose of business development. Examples of such agreements include payment processing and payment processing authority, fraud prevention, credit risk, product customization, order processing, shipping, marketing, advertising, website evaluation, customer data analysis and data deletion, but personal information will not be used for any purpose other than those included in the privacy policy.

We occasionally shares user information with dealers or third party vendors for marketing surveys or advertising strategies, but such information is restricted to items which cannot be used to identify specific individuals. In cases where a formal legal necessity arises, such as a criminal investigation by the police, or when necessary to protect the assets or rights of us, our business partners or customers, personal information may be shared with outside parties. In addition, we may share non-identifying information with its marketing partners or advertising agencies. An example of non-identifying information is the number of times this website is accessed during a specific period, or the number of persons who purchased a specific product from this website within a specific period of time. Ordinarily, such information is handled as aggregate data rather than on an individual basis.

In the event that we merge with or is purchased by another company, or all or a portion of its assets are purchased in the course of business, information related to Online Store purchases or store sales may be transferred. If such circumstances (transactions) occur, in most cases, customer information is treated as part of the assets that are transferred. In the event of a change in ownership of the company or maintenance of personal information, an announcement to that effect will be posted on this website for a minimum of 30 days. If you do not consent to the transfer of your personal information, please inform us by email. If we do not receive notification from you by email within 30 days, identifying information may be transferred to a third party or third party organization as part of the above mentioned business development.

Cookies

A cookie is a small removable data file that are stored temporarily in a customer's computer by this website via the web browser. These cookies enable customers to purchase products on the website and enjoy a convenient, personalized browsing and shopping experience.

Examples of use of cookies:

  • Remembering items purchased
  • Recognition of customers returning to the website
  • Analysis of user trends

You can set the computer that you are using to display a warning message each time a cookie is sent to it, or set it to disable cookies. Select the Cookies option in your browser's settings. ※ Please see your browser's Help for information on settings for cookies. We also distribute advertisements over the internet using the services of partner companies that use tracking technologies. These companies may gather non-identifying information from the website interaction history, including viewing information and advertisement viewing.

Email

Unless you request us not to, we send email messages for marketing and promotional purposes. Customers who wish to stop receiving emails can easily cancel their subscriptions at any time. Our management policy prohibits the excessive emailing, and email is limited to regular announcements of the latest information on products and services. Email addresses are also used for confirmation of online store orders and shipping and for replies to internet inquiries.

Direct mail

If you wish to change or delete your mailing information or direct mail registration information, please contact our Customer Service by email at infojapan@oakley.com>.

Protection of the privacy of minors

Viewing of the Oakley.jp website by persons who are younger than 18 years of age requires the guidance and permission of a guardian. This website, catalogs and emails are not appropriate for minors. However, we provide services that do not infringe on the privacy rights of minors. In order to protect minors, we do not allow registration or submission of personal information by minors under the age of 18.

Accessing personal information

At us, when a customer purchases a product at the Online Store, the customer's personal information is shown to the customer and he or she can freely view, update or correct it. In order to protect customer privacy, your identity must be confirmed before you can view or change personal information. Your identity will be confirmed with a password and personal data.

Security

This website's strong security system tracks the flow of personal information, including credit card numbers, and includes a monitoring system that prevents the improper release of information to the public. In addition, we use a certified, reliable system for credit card approval and detection of illegal activity. The industry standard SSL (Secure Sockets Layer) encryption is used for the transmission of customer personal information registration and viewing in order to protect customers' personal information.

Opt-out (right to refuse) / Unsubscribing

You may cancel your subscription to our emailings at any time. Please contact infojapan@oakley.com by email to stop receiving email or direct mailings. You may receive our catalogs or email notices for several weeks following your request to cancel your subscription until processing is completed.

Revision of the Personal Information Protection Policy

We may revise the contents of this policy, in whole or in part, without notice. This Personal Information Protection Policy was revised on February 15, 2011.